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Delaware County Programs

149 N. Sandusky St
Delaware, Ohio 43015
(740) 369-3184 

Documentation Needed for Emergency Programs:

Proof of income for 1 month, 13 weeks, and/or 1 year

Social Security numbers for everyone in the household

Disconnect Notice for gas and/or electric

Bulk Fuel at 25% or less of the tanks capacity

Case number from the Department of Job and Family Services

Heating and electric account numbers

Madison County only: water shut off


Community Services Block Grant (CSBG)

The purpose of CSBG funds are to provide program and administrative funds for a range of services that have a measurable, or potentially measurable, impact on the problems of poverty. In meeting this objective, the local role of CSBG varies among the community action agencies. The program operates January 1 through December 31. CSBG provides CAO with the necessary resources to meet identified needs of the agency and tri-county area that are not funded by other programs.



Home Energy Assistance Program (HEAP) Regular HEAP

Click here for
HEAP Application

This program provides utility bill assistance to eligible households during the three highest heating months (December, January, February). Eligible households will receive assistance in the form of a percentage deduction of their utility bills from a regulated utility company and non-regulated and bulk fuel users will receive a voucher for a pre-determined amount that must be given to their fuel vendor. This assistance is available only once during the winter heating season.


  Emergency HEAP (Winter Crisis)
This program provides financial assistance to low-income households that have been disconnected, are in danger of disconnect or have a ten supply or less of bulk fuel. This assistance is available only once during the winter heating season.



Summer Cooling Program (Summer Crisis)
This program provides assistance with electric payments and provides air conditioner unit to prevent undo health risk during the summer cooling period. Air conditioners may only be provided one time every 3 years.

 Ohio’s Percentage of Income Payment Plan Plus (PIPP Plus)

PIPP Plus LogoClick here to learn more

What is the Percentage of Income Payment Plan Plus (PIPP Plus)? 

The fore-runner of PIPP Plus had been in effect for more than 20 years. It was (as is PIPP Plus) an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income. Both programs are authorized as a part of the Universal Service Fund program enabled by Substitute Senate Bill 3, which also directs the Office of Community Services to administer the PIPP for electricity customers. In response to input for advocates of consumers, businesses, and low-income advocates, the program was changed to provide greater stewardship of monies, operate more efficiently with other programs, and better serve the citizens of Ohio needing the programs support.

Under PIPP Plus, if you heat with gas, you pay 6 percent of your monthly household income to your gas company and 6 percent to your electric company. If you heat with electricity, you pay 10 percent of your monthly household income. The Community Action Agency or utility company will inform you of your PIPP Plus installment. Once you are enrolled in the program, you must pay your installment every month in full and on time.


Home Weatherization Assistance Program (HWAP)

Click Here for
HWAP Application

The purpose of HWAP is to assist low-income households with the conservation of energy through education and home weatherization services. Program activities include: application assistance, estimation/inspection, weatherization services and consumer education. This program is coordinated with other CAO programs and local rehab programs to provide the most comprehensive services.


Documentation Needed:

1 year proof of income

Award letter from HEAP (if applicable)

Utility Account Numbers

Proof of Home Ownership

Renters must have landlord approval


Warm Choice
This program is funded by Columbia Gas of Ohio and provides assistance to low-income Columbia Gas customers. The program provides for home inspection, heating unit repair/replacement and weatherization services. This program is coordinated with other CAO and local programs for maximum service delivery.


Documentation Needed:

Must be a Columbia Gas customer that has received HEAP or be on PIPP.

Proof of home ownership

Proof of income

Renters must have landlord approval


Elderly Home Repair Program
This program provides minor home repair/maintenance services to qualified seniors homeowners. Priority is given to repairs that focus on health and safety. Services may include: wheelchair ramps, plumbing, electrical repairs, roof repair/replacement and heating unit repair/replacement. This program is linked to other CAO and local programs in an effort to maximize funding efficiency and service provision.


Documentation Needed:

Proof of income

Proof of home ownership

Must be 60 or older

Community Connections

Community Connections is for eligible clients who are serviced by Ohio Edison and participating in HWAP, PIPP or Ohio Energy Credit Program.
Program activities include: roof repair/replacement, electrical safety and health repairs, home weatherization, electric furnace repair/replacement, sump pump repair/replacement and Electric hot water tank repair/replacement.
Other CAO programs are used in conjunction with Community Connections for maximum service delivery.  

Del Council for older adults 

Delaware Council for Older Adults (Delaware County Only)
This program provides services to individuals 60 years of age and older who meet eligibility guidelines. The program provides for services that parallel the Elderly Home Repair Program.


Documentation Needed:

Proof of income

Proof of home ownership

Must be 60 or older 

Del Helpline